Why TCC.ON.CA will be decommissioned
As part of our ongoing efforts to modernize systems and improve reliability, Tuckersmith Communications Co-operative is decommissioning the tcc.on.ca email service. Usage of this service has significantly declined, while the landscape has drastically changed since its inception, making maintaining the service no longer sustainable. Transitioning away from this platform allows TCC to focus resources on enhancing our core communications services while ensuring customers benefit from more secure, feature-rich email solutions available in the market.
1. Security
Email accounts are a common target for hackers. Even one compromised account can affect all users on our domain. Moving to providers like Google or Microsoft gives you advanced security features and peace of mind.
2. Reliability
Running our own email system can lead to outages if hardware or software fails. Major providers offer higher uptime, better deliverability, and access from any device.
3. Customer Experience
Our current webmail is limited and outdated, with smaller storage and fewer tools. Gmail and Outlook provide large storage, mobile syncing, smart tools, and an overall easier email experience — all for free.
TCC.ON.CA Email Decommission Timeline
Please review the timeline below carefully.
The dates outlined are critical to ensuring a smooth transition away from the tcc.on.ca email service. This service will be fully decommissioned in October 2026 with no exceptions. Customers who do not complete the required steps by the dates listed risk permanently losing access to their emails, contacts, and stored data, which cannot be retrieved once the service is shut down. Taking action early will help prevent any disruption or data loss.
- January 2026 // Initial Notice
- TCC begins contacting customers to advise that the tcc.on.ca email service will be decommissioned. Customers are encouraged to review their email usage and begin planning for the transition.
- February 2026 – May 1, 2026 // Customer Confirmation & Migration Period
- Customers are asked to indicate whether they actively use their tcc.on.ca email address.
- Inactive email accounts are closed during this period.
- Active account holders should:
- Set up a new third-party email account (e.g., Gmail, Outlook)
- Migrate important emails and contacts
- Enable email forwarding from their tcc.on.ca address to their new email account
- May 1, 2026 // Migration Deadline
- All customers who wish to continue receiving emails must have a new email account set up and forwarding enabled by this date.
- October 2026 // Forwarding Ends & Service Decommissioned
- Email forwarding from tcc.on.ca addresses ends.
- The tcc.on.ca email service is fully decommissioned.
- Access to all tcc.on.ca email accounts and stored messages is permanently removed.
Step by Step Instructions
Follow these steps to keep your emails and contacts safe.
Transitioning from your tcc.on.ca email account is easy if you follow the steps below. This guide walks you through the entire process—from reviewing your current account to setting up a new email and forwarding your messages—so you don’t risk losing important information. TCC is here to support you at every stage. Click each heading below for further details and assistance.
Step 1: Review Your Current Email Usage
- Log in to your tcc.on.ca email account.
- Check if you have important emails, contacts, or files that you want to keep.
- Make a note of all accounts (banks, subscriptions, social media, etc.) that use your tcc.on.ca address.
Step 2: Choose a New Email Provider
- Select a free email service that fits your needs. Recommended options include:
- Gmail (Google) – Large storage, secure, widely used
- Outlook.com (Microsoft) – Clean interface, integrates with Microsoft tools
- Yahoo Mail – Simple to use, generous storage
- Create your new email account and record your login credentials safely.
Step 3: Set Up Forwarding from tcc.on.ca
- Reach out to your TCC customer service representative and notify them you’ve created a new email address.
- They will assist you in setting up email forwarding from tcc.on.ca to your new address.
- Consider setting up an auto-reply on tcc.on.ca that directs senders to your new email.
- **You must have your email username and password available to complete this process
- Test by sending a message to your tcc.on.ca address and confirming it appears in your new account.
- Forwarding is only available until October 2026, so set it up as soon as possible.
Step 4: Migrate Your Important Emails
- Decide which emails you want to keep (important messages, attachments, etc.).
- Use your new email provider’s import tool to transfer emails from tcc.on.ca.
- Alternatively, use these steps to help move your important emails with the same mail client.
Step 5: Update Your Important Accounts
- Go through your list from Step 1 and update all services with your new email address.
- Notify friends, family, and professional contacts of your new address.
Step 6: Backup Important Files
- Save any attachments or files stored in your tcc.on.ca email to your computer or cloud storage.
- Once the service is decommissioned, these files cannot be recovered.
Step 7: Confirm Everything is Working
- Check that emails are arriving in your new account.
- Make sure all essential accounts and subscriptions now use your new email.
- Make sure you reply to all incoming mail from your new account, not your tcc.on.ca to help with the transition period.
FAQs
We understand that transitioning away from your tcc.on.ca email account may feel overwhelming. The FAQs below answer common questions and provide guidance to make the process as smooth as possible. Our team is available to support you every step of the ay, please reach out if your question is not answered below.
Usage of the tcc.on.ca email service has significantly declined over time, upholding reliable security measures have become a challenge and maintaining it is no longer sustainable. Decommissioning this service allows TCC to focus resources on delivering reliable, high-quality internet and communications services.
No. This change only affects the tcc.on.ca email service. Your internet, phone, and other TCC services will continue to operate as usual.
The service will be fully decommissioned on November 1, 2026. Customers are encouraged to migrate their email before this date to avoid losing access to messages and contacts.
After the decommissioning date, you will no longer be able to access your tcc.on.ca email account, including stored emails and contacts. TCC will not be able to recover messages once the service is decommissioned.
TCC is unable to migrate emails on behalf of customers. However, we provide these steps to help make the transition as simple as possible and help guide getting important emails transferred.
Popular free options include:
Gmail (Google)
Outlook.com (Microsoft)
Yahoo Mail
These services offer large storage limits, strong security features, and easy access on computers and mobile devices.
No. Once the service is decommissioned, tcc.on.ca email addresses will no longer be active. You will need to notify contacts of your new email address.
Yes, we are able to provide forwarding to customers leading up to the decommission date to help with the transition, however, once the services is turned off so too will all forwarding measures.
Yes. All data associated with your tcc.on.ca email account—including contacts—will be permanently deleted after the shutdown. Be sure to export and save your contacts before the deadline.
Most customers can set up a new email account and migrate important emails within 30–60 minutes, depending on the size of their mailbox.
You may have your tcc.on.ca email address associated with a number of online services like:
Banking and financial institutions
Government services
Online shopping accounts
Subscription services
Social media accounts
Friends, family, and professional contacts
Yes. Major providers like Google and Microsoft invest heavily in security, spam protection, and account recovery tools. We recommend enabling two-factor authentication on your new email account.
If you need assistance or have questions about the transition, please contact TCC Customer Support at:
Phone: 519-606-2211
Please note that support is limited to guidance and troubleshooting; TCC cannot manage personal email accounts on your behalf.