Reporting a Service Issue

If you are experiencing a TCC Service Issue it is so important to let us know, right away. Let us help you get your service back running the way it should be as soon as possible. Our team will do everything they can to assist you and get the issue rectified.

We’ve outlines a few of the very best ways to report your TCC Service issue to us:

1. CALL US  519-606-2211
   *Reminder our after hour Support team is available until 10pm Monday-Friday & until 5pm on Saturday & Sunday’s.
   *Review all of our office hours & support hours here
2. ONLINE CHAT  www.tcc.on.ca
   *Right here, in the bottom right corner, click the speech bubble and a TCC representative is ready to chat. They will point you in the right direction based on your service issue and provide next steps to resolving it.
3. TCC ONLINE PORTAL
   *Navigate to MYTCC at the top of this page > click MyAccount & log in to our TCC Smarthub Portal
   *Here you can quickly and easily submit a Trouble Ticket by clicking the “Troubles & Inquires” button in the top right corner and following the appropriate prompts for your particular issue.

Help us, help you! Please ensure you are notifying us of any service issues promptly so that we can work with your to solve them as soon as possible!